# Redacted Customer Report

Incident: Dock Aisle Near-Miss  
Packet: `bbx_inc_2026_05_14_214218_dock17`  
Report type: customer redacted view  
Status: sample artifact

## Summary

A supervised mobile robot entered a controlled pause after detecting reduced clearance in a temporary aisle obstruction scenario. No contact occurred. The incident packet shows that a temporary pallet placement, reduced perception confidence, and a low-speed route merge combined with human aisle entry to create a near-miss condition.

## What Happened

1. A temporary pallet appeared outside the site's expected route map.
2. The robot perception system reduced confidence on the object boundary.
3. The local planner accepted a low-speed merge with reduced clearance.
4. A worker entered the blind-side aisle.
5. A remote operator paused the robot before the comfort boundary was crossed.
6. The safety stop and evidence packet were sealed.

## Command Ownership

| Interval | Owner | Evidence |
| --- | --- | --- |
| -05:00 to -00:02.2 | Autonomy | planner trace, command velocity |
| -00:02.2 to -00:00.26 | Remote operator | operator pause, command buffer |
| -00:00.26 to 00:00 | Safety system | safety stop, command zeroing |

## Customer-Safe Finding

The incident was mitigated before contact. The most likely contributing factors were temporary site obstruction and insufficient early escalation when object-boundary confidence dropped.

## Recommended Follow-Up

- update dock route policy for temporary pallet staging
- add early warning when perception confidence drops near human-shared lanes
- review merge clearance thresholds for supervised AMR traffic
- keep remote pause audit logging enabled

## Redactions

The customer view excludes raw operator identity, unmasked worker face imagery, and internal model confidence logs not required for customer review.